The people who claim to hate River, or hate Amy, tend to be the vocal minority. People who love the show vote in the polls (and most eps are rated very highly!) but don't generally stick around to elaborate on why they liked it. In fact a number of people who like it have outright said they ignore the 'rate and review' thread because they're annoyed with all the haters.
So a lot of the time, the negative opinions you see aren't actually popular opinion at all.
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The people who claim to hate River, or hate Amy, tend to be the vocal minority. People who love the show vote in the polls (and most eps are rated very highly!) but don't generally stick around to elaborate on why they liked it. In fact a number of people who like it have outright said they ignore the 'rate and review' thread because they're annoyed with all the haters.
So a lot of the time, the negative opinions you see aren't actually popular opinion at all.